Question 1

What days do you deliver?

Accepted Answer

Many florists are closed on Sundays. If there is not an available florist for your Sunday delivery date, the order will be moved to Saturday if possible. Otherwise, it will be delivered on Monday. Monday through Saturday delivery is available in most areas.

Question 2

How far in advance do I need to change or skip a delivery?

Accepted Answer

Regular deliveries: skip free up to 7 days before. Birthdays and anniversaries: 14 days. Major holidays (Valentine's Day, Mother's Day): 21 days. After the charge window, you receive full credit for future deliveries.

Question 3

What happens during extreme weather?

Accepted Answer

If freezing or severe weather impacts safe delivery, we will notify you and offer the next best available date so your flowers arrive in great condition.

Question 4

What is included in Standard, Premium, and Luxe plans?

Accepted Answer

Standard focuses on seasonal staples, Premium includes larger and more varied arrangements, and Luxe includes statement designs with top-tier stems and vase presentation.

Question 5

Can I choose weekly, bi-weekly, or monthly deliveries?

Accepted Answer

You have complete flexibility. Schedule individual deliveries for any dates you want—birthdays, anniversaries, holidays, or just because. There are no fixed frequencies or commitments.

Question 6

Can I include a gift message with deliveries?

Accepted Answer

Yes. You can include a custom gift message with your delivery.

Question 7

When will I be charged?

Accepted Answer

You are charged for each delivery when your order is confirmed. This ensures your florist has time to prepare the freshest arrangements. You will receive a confirmation before each charge.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your tier (Standard, Premium, or Luxe) or set a custom amount ($80-$1000) for any delivery. Changes take effect on your next scheduled delivery. There are no fees for changing your plan.

Question 9

What happens if I skip a delivery?

Accepted Answer

If you skip before the charge window closes (7 days for regular deliveries, 14 for birthdays/anniversaries, 21 for major holidays), there is no charge. After the charge window, you receive full credit for a future delivery. Credits never expire.

Question 10

What is my credit balance?

Accepted Answer

Your credit balance reflects amounts from skipped deliveries or adjustments. Credits are automatically applied to future deliveries. You can view your current balance on your subscription management page.

Question 11

How does cancellation work?

Accepted Answer

You can cancel anytime from your account. Any deliveries you have already paid for will still be delivered. There are no cancellation fees or penalties.

Question 12

Where can I find invoices and receipts?

Accepted Answer

Your invoice history is available in your billing dashboard, including payment status and downloadable receipts.

Question 13

Can I sign in with Google?

Accepted Answer

Yes. You can create and access your account with Google OAuth or email and password.

Question 14

What if I forgot my password?

Accepted Answer

Use the password reset flow on the sign-in page. We send a secure reset link to your email so you can set a new password.

Question 15

Can I manage multiple recipients in one account?

Accepted Answer

Yes. You can add and manage multiple recipients, addresses, and delivery preferences from your dashboard.

Question 16

Do I have to commit to a minimum number of deliveries?

Accepted Answer

No! There's no minimum commitment. Schedule one delivery for a special occasion, or set up multiple deliveries—you're always in control of your schedule and spending.

FAQ

FAQ